When you use the 9999tk platform, we collect certain information — to ensure your service, maintain security, and improve the platform. This privacy policy tells you exactly what we do and what we do not do. One thing we want to make clear from the start: we never sell your personal information.
1. Introduction
This privacy policy applies to the 9999tk platform and all associated services. Whether you browse our website, use the app, or open an account, this privacy policy remains in effect.
9999tk believes privacy is not a luxury — it is a fundamental right of every user. That is why our entire data management system is built to keep your information secure at all times. We adhere to international data protection standards.
2. What Information Do We Collect?
9999tk collects only the information that is strictly necessary. Collecting excessive or irrelevant data goes against our policy. The information we collect falls into two categories:
Directly Provided Information
- Name, mobile number, and email address (collected at registration)
- Date of birth (for age verification)
- National ID or passport details (for KYC verification)
- Payment information — account number or e-wallet ID
- Records of conversations with the support team
Automatically Collected Information
- IP Address & Device Information
- Browser type and operating system
- Platform activity logs (login timestamps, game history)
- Behavioral data collected through cookies and tracking technologies
- Transaction history and account balance information
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Contact Information | Account Creation & Communication | Yes |
| Identity Verification Documents | KYC & Age Verification | Yes |
| Payment Information | Deposit & Withdrawal Processing | Yes |
| Device & IP Information | Security & Fraud Prevention | Automatic |
| Cookies & Behavioral Data | Platform Improvement & Personalization | Optional |
3. How Is Your Information Used?
9999tk uses collected information only for specific, legitimate purposes. We never use your data for unnecessary activities. The main use cases are:
- Service Delivery: Ensuring account management, transaction processing, and gaming functionality.
- Security: Fraud detection, prevention of unauthorized access, and account security.
- Legal Obligations: KYC and AML (Anti-Money Laundering) verification in compliance with regulatory requirements.
- Contact: Sending important updates, transaction confirmations, and support-related messages.
- Development: Analyzing platform performance and improving the user experience.
- Promotions: Sending personalized offers and bonus information with your consent.
4. Data Retention & Security
9999tk stores your personal information on secured servers. Our data centers operate in compliance with international security standards. The technologies we use to protect your data:
- 256-bit AES encryption — applied to all stored data.
- SSL/TLS Protocol — to protect data during transfer.
- Firewall and intrusion detection systems.
- Regular security audits and penetration testing.
- Data backup and recovery systems.
How Long Is Data Retained?
Data for active accounts is retained for as long as the account remains open. After closure, certain data may be kept for 5 to 7 years for legal and regulatory purposes, after which it is securely deleted.
5. Sharing Information with Third Parties
9999tk is extremely cautious about sharing your information with third parties. We only do so in limited, specific circumstances:
- Payment Processor: Necessary information is shared with payment gateways to process transactions.
- Legal Authorities: We may be required to provide information under a court order or government directive.
- Game Providers: Only limited information required to run games (such as player ID) is shared.
- Security Partner: Encrypted data may be shared with fraud detection services.
6. Cookie Policy
9999tk uses cookies to improve platform functionality and personalize your experience. Cookies are small text files stored in your browser.
Cookies We Use
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand platform usage patterns (anonymous data).
- Marketing Cookies: To show you relevant offers with your consent.
You can disable non-essential cookies from your browser settings at any time. However, disabling essential cookies may cause the platform to not function properly.
7. Your Data Rights
Every member of 9999tk has important rights over their own data. We fully respect these rights:
Right to Access Your Data
You can request to know what information we hold about you at any time.
Right to Rectification
You may request correction of any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain conditions.
Right to Restrict Processing
In certain cases, you can request that data processing be restricted.
Right to Data Portability
You can request a copy of your data in a portable format.
Right to Object
You can opt out of marketing communications at any time.
8. Minors' Data
9999tk strictly prohibits providing services to anyone under 18. We do not knowingly collect personal information from minors. Age is verified at registration, and identity documents are required in cases where there is any doubt.
If it is discovered that data from a minor was collected inadvertently, 9999tk will immediately delete that data and close the account.
9. International Data Transfers
9999tk's servers and data processing facilities may be located in multiple countries. If your information is transferred outside Bangladesh, it is always done in compliance with international data protection standards. We ensure that adequate data protection measures are in place in the destination country.
10. Changes to the Privacy Policy
9999tk may update this privacy policy from time to time. For significant changes, you will be notified via your registered email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Check the "Last Updated" date at the top of this page to see whether the policy has been recently changed.
11. Contact Us
For any questions, requests, or complaints regarding our privacy policy, please contact our support team. We are always ready to assist.